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Fast Facts

More than 1,200 Clients Served

More than $45 million in client
premiums managed

Web-based risk management center

Protecting Your Business, Your Assets, Your Peace of Mind 

Invested in Your Plans, Your Dreams, and in Making Them Possible

Commercial insurance is about more than getting the right policy. It’s about partnering with the right company. At The Partners Group, we think “one size fits all” doesn’t. So we seek to understand your business, as well as create customized solutions and engineer new programs where needed. We also take an active interest in your success. And, because we’re an independent company, we cater to your needs, rather than simply offering pre-packaged products or programs. After all, an insurance partnership is about more than safeguarding your assets. It’s about protecting your best interests.

We offer a wide depth and breadth in commercial insurance, with complete access to the carriers and products necessary to serve your needs.

Who We Serve

Some might say our client list looks like a Who’s Who of successful companies. And we’d agree. We have clients with operations located throughout the United States and abroad, and they represent the best and the brightest. We put our industry knowledge to work for our clients by specializing in a number of key business categories. This specific category knowledge allows us to offer services and coverage tailored to the unique needs and exposures of these industries.

Our clients tend to fall in the middle market space. We are generalists in nature, with clients in a wide array of industries. In fact, we pride ourselves in not being limited by industries. That being said, we do have some industries that we tend to specialize in:

  • Financial Institutions
  • Hospitality – Hotels, Spas, and Restaurants
  • Life Sciences
  • Manufacturing and Wholesale Distribution
  • Nonprofit Organizations
  • Property Developers – Especially Mixed-Use Retail and Habitational Risks Healthcare
  • Pyrotechnics
  • Resorts/Homeowners Associations
  • Specialty and General Contractors
  • Sports and Entertainment



As an independent company, The Partners Group can find solutions that work for you.  Our team of experienced professionals identifies the solutions to provide the right coverage for the right price.

Insurance Brokerage Services:

  • Property Insurance (Including Earthquake, Flood, Business Income, and Builders Risk)
  • General Liability Insurance (Including Products and Completed Operations Liability)
  • Umbrella and Excess Liability Insurances
  • Business Auto Insurance
  • Management Liability Insurance (Directors and Officers, Employment Practices, Fiduciary, and Crime)
  • Professional Liability Insurance (Errors and Omissions)
  • Cyber Risk Management and Insurance
  • Workers’ Compensation Insurance
  • Inland Marine/Cargo Insurance
  • Pollution Insurance
  • Construction Wrap-Ups
  • International Insurance
  • Surety Bonds
  • Claim Reporting and Advocacy
  • Risk Control and Coordination

Enterprise Risk Management Services Available:

  • Enterprise Risk Assessment/Risk Mapping
  • Alternative Risk Financing Options (Including Captive Feasibility Studies)
  • Risk Information Management Systems (Selection and Implementation Assistance)
  • Proof of Loss Support (Including Forensic Accounting)
  • Business Continuity Planning
  • Third-Party Administrator Selection
  • Certificate Insurance Management
  • Claims/Incident Analysis and Reporting
  • Safety Data Sheet Management
  • Online Risk Management Library
  • Please contact us for more details

Risk Management:

Business operations can be complex. At The Partners Group,  we know the importance of understanding your company and the exposures that you face. We take a practical, hands-on, approach to identifying areas of concern, and then work with you to eliminate and/or mitigate risk.

The Partners Group also has an online safety risk mitigation center available that provides useful information on safety and loss control techniques.

Claims Management:

We consider claims service one of the most important functions that we provide for our clients. We stay involved and work to achieve a positive claims resolution. We stand ready to answer questions and to advocate for you.

  • Claims reporting
  • Claims resolution – working to achieve a good result
  • In-house claims professionals
  • Updates and reports as needed


The Team

We believe that the most important premium is the value we place on our relationships with our clients. And, while many companies say they’re different, we live it. Providing value that goes beyond policies. Connecting clients with crucial resources and other professionals. And hiring the best and the brightest.

Get to know the team member who will act as your advocate. Investing in your success, every step of the way.

Craig Pankow joined The Partners Group in 2016 with over 30 years of experience under his belt in the insurance field, including extensive expertise in team and operational leadership, strategic planning, and sales management. Craig draws from his insurance experience as President & CEO of PointSure Insurance Services, Western Region Marketing Officer of Willis of North America, Executive VP/Co-Founder of Penhurst Insurance Services, and Regional Marketing Officer of Eagle Pacific Insurance Company. Craig is a graduate of City University, with both a BA and Master’s degree in Business Administration and Management. Craig also has an Associate’s degree in Risk Management from the Insurance Institute of America. Craig was one of eight founding members of the Rick Pankow Foundation, an all-volunteer 501(c)(3) that is designed to help cancer patients and their families deal with the financial challenges of the disease. He stays busy raising funds for this organization through an annual golf tournament, a 5K run/walk, and the Trees of Hope campaign. In his free time, Craig enjoys the outdoors by hiking and boating with his wife and four daughters. More about Craig

Contact: / 425.467.3143

Mary Lou brings 30 years of experience to our team from a wide variety of industries, including insurance, politics, government relations, and project management. In TPG’s Commercial Lines division, she assists clients with insurance claims through her skills in analyzing loss trends, enhancing communication between clients and carriers, and de-mystifying the claims process. She enjoys providing clients guidance through the insurance process and helping them see The Partners Group and their insurance carriers as partners in their business.

Mary Lou graduated with a Bachelor of Science degree in Political Science from Santa Clara University, where she competed on the women’s soccer team. She is in the process of completing her CPCU designation. Her past professional experience includes working as a Claims Adjuster and Manager at a major insurance company for 10 years, as well as serving on a senator’s re-election campaign in Washington D.C.

In her free time, Mary Lou still enjoys her passion for soccer through her involvement in competitive women’s and co-ed recreational teams. She also coaches youth soccer, basketball, and volleyball. She has served multiple positions on various PTAs, PTSAs, and youth organizations, including president, secretary, and committee head.

Contact: | 425.467.3172

Mike brings 20 years of property and casualty insurance experience to The Partners Group. His primary focus is healthcare facilities and healthcare professionals, manufacturing, and real estate. Prior to joining TPG in 2014, Mike spent three years at a local brokerage building a book of business and 11 years at a national insurance company working in claims management.

Mike earned his Bachelor of Arts degree from the University of Washington and holds property and casualty, life, health, and disability insurance licenses.

Mike is a native of Washington and is very active in his local community. He serves as the Chair of the Independent Agents and Brokers of Washington Young Agents Committee. Mike enjoys the outdoors hiking, skiing, golfing, and boating with his wife and two children.

Contact: | 425.467.3152

Commercial Insurance Portland OR

Tim brings extensive industry knowledge to TPG after 20 years’ experience in sales and account management. Most recently he was Managing Principal at RiskPoint Insurance advisors. Previously, Tim started and developed a full-service agency focusing on commercial markets in addition to providing employee benefits and personal insurance. In his role at TPG, Tim focuses on developing commercial business organically and integrating current clients into TPG’s suite of commercial services. He is also responsible for identifying new producers to grow the Portland Commercial Insurance team. Tim has a B.S. in Economics from Lewis and Clark College and is a Certified Insurance Counselor (CIC). When away from work, Tim enjoys traveling with his daughter, exploring central Oregon, and staying involved with Youth Sports. More details on Tim

Contact: | 503.608.3220

Scott joined The Partners Group in 2015. As a Commercial Insurance Account Executive, he focuses on providing custom risk management and insurance solutions to a variety of businesses and nonprofit organizations. In 2017, he received the Accredited Adviser in Insurance (AAI) designation from The Institutes. 

Scott earned his bachelor’s in Business Administration with a concentration in Finance from The University of Washington Bothell. 

Outside of work, he enjoys rock climbing, mountaineering, and skiing.

Contact: | 425.467.3159

Roxanna is a licensed property and casualty insurance broker with more than ten years of business expertise. She has extensive background in management liability and medical malpractice. Roxanna earned a degree in both communications and social science from the University of Washington while working at Brown & Riding Insurance, one of the nation’s top wholesaler companies. Juggling a full-time job and school allowed her to build a solid foundation and the opportunity to learn all aspects of the insurance business. While at Brown & Riding she quickly advanced into an Account Management role where she gained hands-on experience. Consistently surpassing company efficiency and client retention objectives, she aspired to better serve her community with the tools she had gained. In 2015, Roxanna began working for The Partners Group.  Her goal is to grow the Healthcare Practice by offering her clients Clinical Risk Management solutions through an unconventional approach of total cost of risk evaluation. Roxanna is an analytical and conceptual thinker who is passionate and dedicated to serving the community. More about Roxanna.

Contact: | 425.467.3161

Kevin is known for his diligence, experience and commitment to his clients. His practice areas include commercial property/casualty insurance and risk identification and management, which he puts to work for clients in real estate, hospitality, manufacturing, construction, wholesale/distribution and social services. He belongs to the Society of Certified Insurance Counselors and is on the board of Independent Insurance Agents & Brokers of King County. He enjoys woodworking and golf.

Contact: | 425.467.3168

Ryan comes to The Partners Group with over 12 years of experience building and maintaining strong customer relationships. As a licensed property and casualty insurance broker, he’s proficient in creating customized solutions to achieve the best results for his clients.

Ryan graduated from Washington State University with a Bachelor of Arts in Advertising, with a minor in Psychology. He co-founded a startup focused on lowering commercial properties’ energy consumption by leveraging new technologies and local utility rebates. Ryan brings a combination of sales and marketing experience to TPG, as well as a competitive spirit and entrepreneurial mindset.

In his free time, he loves to spend time outdoors and travel.

Contact: | 425.691.2599

Jordan has developed a unique set of skills, specializing in entertainment, human service and hospitality. He has experience ranging from risk management and alternative risk finance concepts to niche industry knowledge from working with firework, amusement park and non-profit organizations. Prior to joining TPG, he worked for a large national brokerage where he spent six years building a book of business and developing his insurance and risk management expertise. Jordan is a native of Washington and graduated from the University of Washington.  More details on Jordan

Contact: | 425.467.3164


Ryan is a commercial insurance specialist whose practice areas include commercial property and casualty insurance, commercial real estate and risk management. He focuses on the financial services, technology, manufacturing, construction, restaurant/hospitality, multi-family and condominium association industries. In addition to more than 15 years of experience and a BA and an MBA from Washington State University, Ryan has extensive specialty training with licenses including property casualty, life, health and disability, and real estate. This former Eagle Scout’s community commitment includes membership in the Young Agents Committee. He enjoys boating and golfing in his spare time. More details on Ryan

Contact: / 425.467.3173

Paul joined The Partners Group with over 7 years of Risk Management and Commercial Insurance experience. As a member of a nimble and dynamic Commercial Insurance team, Paul is able to showcase his knowledge of risk management and insurance strategies. With an emphasis toward client service and new business development, Paul strengthens relationships through advising large complex insurance requirements. Before joining The Partners Group, he worked for multiple national insurance carriers, giving him valuable admitted and surplus line insurance experience. Paul is a graduate of Western Washington University, receiving his B.A. in Communication. When he is not in the office, Paul enjoys spending time with his family and has a strong passion for the outdoors. More details on Paul

Contact: | 425.467.3170

Chrissy is a strong Account Manager with a management and training background. She’s attentive and available for her clients and has deep industry knowledge, which allows her to manage large books of business without assistance. She also has experience serving on process committees and committees for change.

Chrissy earned her bachelor’s in Liberal Studies at the University of Washington. She also is a Certified Insurance Service Representative (CISR).

Chrissy serves on the association board for the Pancreatic Cancer Network. She also participates in events for the Mukilteo Boys and Girls Club and Mill Creek YMCA.

Contact: | 425.691.2590

Alyca brings eight years of experience at an independent insurance agency to TPG. She sold and serviced both personal and commercial lines and was known for providing excellent customer service and building strong relationships, as well as being a part of an excelling team.

Alyca volunteers weekly and fosters for Oakbrook Cat Rescue. She and her family also love to volunteer with the Special Olympics. Alyca enjoys family time, the outdoors, arts and crafts, baking, co-ed softball, and spending time with her pets.

Contact: | 425.691.5235


Maximize Your Protection

Contact us for a complimentary policy audit – We’ll review your policies and provide coverage recommendations to ensure you’re receiving the most cost-effective solutions while identifying uninsured losses and coverage gaps.

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